Unfortunately due to health regulations we cannot accept the return of any of our nutritional products simply because you have changed your mind. Please choose carefully and ensure that any product you select is right for you, based on the advice received from your healthcare provider or general practitioner.

Under the Consumer Rights Act 2015, Eve Wellness will accept Product returns and provide you with an exchange, repair or refund (as applicable) where:

• The product is damaged, or
• The product is faulty, and
• You can present your online tax invoice or other adequate proof of purchase.

Eve Wellness may elect to return the product to the manufacturer to determine the nature of the problem.

Eve Wellness reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect by you.

Our Products come with guarantees that cannot be excluded under the Consumer Rights Act 2015. You are entitled to a replacement or refund for a major failure of the product.

In addition, under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your goods, without needing to provide a reason. To exercise this right, please contact us within the 14-day period, after which you will have a further 14 days to return the goods to us. Once we receive your returned item, we will process your refund, including standard delivery costs, within 14 days.

Please note this cooling-off period does not apply to personalised, perishable, or hygiene-sealed items that have been opened after delivery.

Please get in touch with us via our contact form here if your order arrives damaged or faulty, or if you wish to cancel your order.

Subject always to the operation of the British Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.