FAQs
Shipping & Delivery
How long does shipping take?
How long does shipping take?
Orders are typically delivered in 2-4 business days, once dispatched. Please allow for delays during sale periods and over public holidays.
You will receive a tracking number once your order has shipped so you can monitor its progress.
Do you ship internationally?
Do you ship internationally?
We ship within the United Kingdom.
Visiting from outside the UK? Shop from our International website here: https://evewellness.com/
Orders placed on our International website are fulfilled from our warehouse in Auckland, New Zealand. Shipping costs will be calculated at check out based on your selected country. Please be aware International orders may attract local Customs taxes or duties on arrival to your country.
Return Policy
Change of Mind Returns
Change of Mind Returns
Unfortunately due to health regulations we cannot accept the return of any of our nutritional products simply because you have changed your mind. Please choose carefully and ensure that any product you select is right for you, based on the advice received from your healthcare provider or general practitioner.
Other Returns
Other Returns
Where required under British Consumer Law, Eve Wellness will accept Product returns and provide you with an exchange, repair or refund (as applicable) where:
- The product is damaged, or
- The product is faulty, and
- You can present your online tax invoice or other adequate proof of purchase.
Eve Wellness may elect to return the product to the manufacturer to determine the nature of the problem.
Eve Wellness reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect by you.
Our Products come with guarantees that cannot be excluded under the British Consumer Law. You are entitled to a replacement or refund for a major failure of the product.
Please get in touch with us via our contact form here if your order arrives damaged or faulty.
Changes to Returns Policy
Changes to Returns Policy
Subject always to the operation of the British Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.
Eve Stockists
Where can I find Eve products in-store?
Where can I find Eve products in-store?
Find us at Holland & Barrett, or visit our Stockists page here to find your nearest stockist.
I want to become a stockist of Eve products
I want to become a stockist of Eve products
If you would like to become a stockist of Eve products, simply get in touch at ukretail@evewellness.com
Friends With Benefits Subscriptions
What is Friends With Benefits?
What is Friends With Benefits?
Our supps subscription programme! Being an Eve Friend With Benefits means we’ll be extra good to you. We'll treat you to 20% off, and you'll get your supps delivered like clockwork.
How do I become a Friend With Benefits?
How do I become a Friend With Benefits?
Simply choose subscription when you order your fave Eve products. But don’t sweat, you can skip orders, change dates and products etc whenever you like.
Do I have to order the same product every month?
Do I have to order the same product every month?
No. Like any good casual relationship, we like to keep things flexible. You can change your products, skip orders and change delivery dates to suit you. As long as you don’t outright break up with us by canceling your subscription altogether, you’ll continue to reap the benefits.
I don’t like commitment. Is this for me?
I don’t like commitment. Is this for me?
Definitely. The beauty of being Friends With Benefits is that you’re in full control the whole way through and can cancel, skip or switch up your products anytime, anywhere. We’re here to have fun, not to tie you down.
How do I change the delivery date of my order?
How do I change the delivery date of my order?
We totally get it, sometimes we need more time before jumping to the next step. Which is why we have made it so easy to change your order dates. To do so, log into your Eve account, click into ‘Manage Subscription’ and select the next date that works for you.
We do need a little bit of notice so please make these changes at least 24 hours before the original due date.
Can I use Afterpay or Paypal as my payment method for Friends With Benefits?
Can I use Afterpay or Paypal as my payment method for Friends With Benefits?
Unfortunately not, Afterpay and Paypal are only available for one off orders.
How many times can I skip my order?
How many times can I skip my order?
If you are needing a little bit of space, no worries at all. You can skip your orders for up to 4 months until you are ready to start seeing us again.
Can I change my payment method?
Can I change my payment method?
For sure, simply log into your Eve account and click into ‘manage subscription’. There will be an option to update your card details.
Can I cancel my subscription at any time?
Can I cancel my subscription at any time?
Of course, like we said we aren’t here to tie you down. You can cancel you subscription by logging in to 'Manage subscription'. Or send us a message and we can arrange this for you.
This will need to be at least 24 hours before your next order is due to process to ensure we can catch it in time.
Have a question or comment? Don't be shy: Reach out and say hi!



